Customer Care at Heart

We have a dedicated customer care team who will be there to ensure any problems you encounter in the first two years of living in your home will be taken care of in our friendly and timely manner. This two-year period is referred to as the Builders Rectification Period, for which Mode Homes are responsible for.

Our customer care team are on hand to make sure that any defect reported is processed and dealt with quickly. Where work may be required, a suitable contractor will visit your home to make good the issue. This is all covered as part of your 10-year LABC warranty cover.

We know things may go wrong at the most inconvenient times which is why our customer care package, Clixifix, allows you to report issues day or night, seven days a week.

You’ll be given an easy-to-follow Clixifix user guide to help navigate the system.

When you report a new problem, you’ll receive a call from our customer care team just to check the details of the problem and ensure we have everything we need to resolve it as efficiently as possible.

Compliments & Complaints

We love to receive feedback about your wonderful experiences with Mode Homes! Please don’t hesitate to reach out and share what you enjoyed most.

However, we understand that sometimes issues may arise. If you find yourself in need of our complaint’s procedure, please get in touch, and we’ll provide you with the necessary information on how it works.

Consumer Code

For more information on the Consumer Code please click here.

Or download pdf version of the booklet here.

LABC Warranty

For further information on the LABC click here.

Or download pdf version of the booklet here.